Shipping Policy

We offer FREE POSTAGE on orders over £75. 

 FREE Local Delivery within a 6 mile radius of Langholm:

 This will be automatically applied at checkout when you enter the delivery address.  As a one-person enterprise, we are only able to offer this free delivery service within this area.  

We offer £4.50 flat rate shipping anywhere within the UK regardless of parcel size and weight. ( Does not apply to BESPOKE furniture items).

Your parcel will be sent with the most efficient way by Royal Mail using either 1st class post or the Tracked 48 service. 

We aim to dispatch all orders within 2-3 working days, however, this may be slightly longer during particularly busy periods. Please be assured that we will keep you updated at all times on the progress of your order. You will receive an email notification once your order has been dispatched. The shipment confirmation email will provide you with the relevant tracking information.  

Please bear in mind that Esk Collected is a small business with a staff of one.  If you need something urgently, email or call us and we’ll do our best to get it to you as soon as possible. 

We are unable to investigate lost mail or send out replacement items before 7 days has elapsed. Royal Mail Tracked 48 is not a guaranteed service 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, contact us at info@eskcollected.co.uk with your name and order number and we will look into it for you.

At the moment we are only able to deliver within the UK

We are working on being able to deliver internationally and hope to update this soon.  However, do drop us an email if you are overseas and there is something you would like and we’ll do our best to make suitable arrangements.